Anyone,  this driving me insane. I’ve tried everything to change it.  When I go into each netvue camera  I get a red banner drop down that says “something went wrong”.  See image   The motion announcements are still greyed out.

Posted by: JaffaCake

Anyone,  this driving me insane. I’ve tried everything to change it.  When I go into each netvue camera  I get a red banner drop down that says “something went wrong”.  See image   The motion announcements are still greyed out.

Hi, have you tried to re-link (disable-enable) the skill?

Yes.  I wondering if there is a conflict with the 14 days free motion on the new camera I have,  I have 5 netvue cameras 

Is there any way of disconnecting the 14 days free motion?   I don’t need it to be honest

Posted by: JaffaCake

Is there any way of disconnecting the 14 days free motion?   I don’t need it to be honest

Hi, if you totally don't wanna receive motion notifications, you can turn off the motion detection function on Netvue App. Go to "Setting" - "Motion Detection", and turn it off. If you just don't wanna receive on Alexa, just turn it off on Alexa App.

You miss understand me,  I want my netvue to notify me of motion,  I just don’t want the video,  my new camera came with 14 days free motion video view.  It’s that I want to disable as I believe this is stopping me from enabling/ disabling the Alexa notifications ,  see greyed out in pictures above.  This has only started since I added the new camera. 

Posted by: JaffaCake

You miss understand me,  I want my netvue to notify me of motion,  I just don’t want the video,  my new camera came with 14 days free motion video view.  It’s that I want to disable as I believe this is stopping me from enabling/ disabling the Alexa notifications ,  see greyed out in pictures above.  This has only started since I added the new camera. 

Hi, please contact support@netvue to cancel the motion video cloud service. But we don't think that this problem is caused by motion video. Please disable the skill and relink it and see if it returns to normal.

Have tried,  when I go into the skill it’s greyed out ... disabled skill,  reenabling the skill does nothing 

And it’s the same for all cameras now

Posted by: JaffaCake

And it’s the same for all cameras now

Hi, can you get notifications on Netvue App normally? Maybe you can try to restart your Alexa Device, or even reinstall Alexa App. If it still won't work, you may need to contact Alexa support.

For some reason the issue has stopped this morning, I logged onto the Alexa app and low and behold the area is not greyed out anymore.