Night vision stopped working on auto.
A little after 2am today my camera's night vision stopped working. It works if I select night vision always but in auto.
I already restarted the camera twice and still doing the same thing.
Hey, sorry for the trouble. How about reboot the device? If it cannot solve the problem, please provide us your device ID for further check, thanks.
Have the same problem. Here’s the reply that I received from Netvue:
Thanks for contacting with us.
We're having issues with night vision mode right now. Our devs will be releasing an update soon to fix the issue.
We will release an update of firmware version for vigil camera.
The update might be here in near weeks.
Would you please wait by that time and have one more check?
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I am having the same issue. It just started a few days ago. The auto mode will not work. I can manually switch it to night time mode, but then it is in black and white during the daytime. I tried unplugging the power cord and plugging back in, but Auto mode still does not work.
Hi, sorry for the trouble. The problem of night vision has been known to us, and there will a update to address that. Thanks for your support~